Professional Services Architect

ZIRO

1d•Remote

About The Position

We’re a growing, people-first team that values accountability, courage, innovation, passion, selflessness and good judgment. We are on the mission to make every conversation count, and you can be too! If you want to learn more about our interview process, and culture, click here: https://goziro.com/careers/ Who you are You are a technically rigorous UC expert with deep experience designing and delivering Microsoft Teams Phone and Direct Routing solutions, and you take pride in getting the details right. You’re confident leading customer workshops, challenging assumptions when needed, and owning migrations end-to-end, from design and cutover through stabilization and clean handoff. You thrive in complex environments, value documentation discipline, and operate as a trusted technical advisor who balances architectural integrity with practical execution.

Requirements

Experience. Deep technical expertise in Microsoft Teams Phone, Direct Routing, SBCs, voice routing, and UC architecture, with the ability to design and troubleshoot complex enterprise environments.
Leadership. Proven migration expertise, including owning cutovers, stabilizing post-go-live environments, and executing clean transitions to ongoing support teams.
Communication. Both written and verbal- English mandatory, French an asset. Strong documentation and operational discipline, track record of producing clear design artifacts, runbooks, and as-builts that enable long-term service success. Executive-level communication skills, lead workshops, partner cross-functionally, challenge assumptions and build trust with technical stakeholders.

Responsibilities

Own the technical integrity, architecture, and detailed design of assigned delivery projects.
Lead design workshops and translate business requirements into routing logic, policy design, SBC configurations, and licensing decisions.
Serve as the primary technical point of contact, building trusted relationships with customer stakeholders and constructively challenging misaligned assumptions.
Maintain deep expertise in Microsoft Teams Phone, Direct Routing, SBCs, and ZIRO platform solutions, keeping certifications current.
Identify optimization or expansion opportunities and review complex designs with the Technical Lead as needed.
Lead the technical execution of migrations, including runbook development, pilot waves, full-site/user migrations, and post-cutover stabilization.
Ensure a clean, well-documented transition to Managed Services.
Maintain rigorous documentation standards (workshop summaries, pre-cutover builds, as-builts) using ZIRO playbook templates.
Ensure documentation quality supports long-term service success and proper knowledge transfer.
Act as Tier 3 escalation for complex routing, SBC, and Teams issues.
Proactively escalate architectural risks, document root cause, and implement preventative improvements.
Partner closely with PM, Pre-Sales, and Managed Services to maintain scope discipline, technical alignment, and successful handoff.
Accurately track time and contribute to retrospectives and continuous improvement.
Lead effective use of ZIRO’s platform (ZP/ZPM), validate data integrity, and provide structured feedback to Product/Engineering to improve tooling and delivery processes.