Professional Services Advisory Consultant - Benefits/Talent
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About The Position
ADP is hiring an HCM Business Consultant. In this position, you will play a lead role in scoping and securing billable Client Advisory Services engagements through strategic analysis and product demonstrations. Your primary focus will be to drive client retention, deep system utilization, and advisory services revenue by identifying, developing, and presenting business solutions and strategies tailored to meet specific business needs. You will develop and maintain effective client relationships for ADP's Major Accounts Advisory Services Clients, providing support to the Client Advisory Services Organization through your expertise in ADP HCM Services and Solutions. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. As an HCM Business Consultant, you will partner with HCM Consultants, Business Analysts, and Resource Managers to align with strategic client needs. You will develop relationships with clients by building rapport with the user community and key stakeholders, establishing trust and credibility. Your role will involve performing needs analysis with client practitioners and key stakeholders in areas such as payroll, time and labor management, human resources, benefits administration, information technology, and related financial systems. You will develop ADP strategic recommendations by reviewing needs analysis details to determine necessary optimizations or customizations, conducting research, and assisting in coordinating the required internal ADP resources as needed. You will tailor the advantages of the ADP solution to the specific needs of the client and conduct product demonstrations that specifically address clients' requirements and ADP's capabilities. Additionally, you will prepare solution design documents for the Client Advisory Services Team, assist ADP Product Marketing in communicating information regarding new releases and product enhancements, and represent ADP at local and national trade shows, product seminars, and client user group meetings as needed. Your ability to travel up to 20% is required, and you will perform other related duties as assigned. You will also increase client retention by identifying and delivering HCM solution optimization recommendations customized to fit specific business needs, and support highly customized presentations using the latest messaging techniques while responding to complex technical questions.
