Professional Sales Salesforce Support

O'Reilly Auto Parts-posted 3 months ago
Full-time • Entry Level
Springfield, MO
5,001-10,000 employees
Motor Vehicle and Parts Dealers
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Salesforce North America Support Specialist is focused on driving operational excellence by testing and maintaining Salesforce for Professional Sales. This role also provides hands-on Salesforce support across the US, Mexico and Canada, mobile device support, and cross-platform Salesforce communications.

  • UAT testing for all North America Salesforce instances, including United States, Canada, and Mexico
  • Provide iPad Support for common basic requests and issues
  • Provide Field Support over phones and email for Salesforce and Tablets
  • Work with Professional Sales System Administrator to ensure all enhancements and updates to Salesforce North American instance are documented in SOP and Fast Track training updated
  • Submit Salesforce tickets to Jira based on technical details provided by the System Admin
  • Send communications as requested by System Admin about system updates, outages, training materials, TSM Conference Calls, etc.
  • Attend required Salesforce group meetings, morning touch base, sprint planning, etc. necessary for project context
  • Assist with administrative tasks within the department as necessary
  • All other duties as assigned
  • High school diploma or equivalent (GED)
  • Ability to work in a fast-paced environment while managing multiple tasks simultaneously
  • Strong written and verbal communication skills
  • Proficient Microsoft Office skills (Word, Excel, PowerPoint, etc.)
  • Knowledge of the automotive industry
  • O'Reilly store or similar retail experience
  • Technical training or schooling
  • Bilingual proficiency in Spanish or French, and English
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Salesforce Resume Examples
•
Salesforce Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service