PROFESSIONAL RESOURCE - CATLOGING SERVICES

Brodart • Williamsport, PA

133d

About The Position

Under the general direction of the CBS Customer Care Manager and working in coordination with the members of the 'Setup Team' (i.e. customer service, account setup and cataloging), this position has responsibility for configuring the Brodart cataloging engine in order to accomplish customer cataloging & processing requirements. New account, maintenance and upgrades of cataloging & processing setups are required. The primary goal of this position is to meet customer expectations and advance company goals and objectives. Compose internal and external communication to resolve issues with high sense of urgency. Research and resolve customer account issues. Coordinate within the 'Setup Team' and other departments as requested to balance setup/maintenance production flow. Interact with production teams in person.

Requirements

• High School diploma and/or GED equivalent.
• One to two years of cataloging experience or equivalent combination of education and experience.
• Familiarity with Brodart systems and processes.
• Extensive library or library-related cataloging experience with demonstrated competence.
• Five years of Brodart experience.
• Strong research and communication skills, both written and verbal.
• Ability to multi-task and excellent problem-solving skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Ability to customize solutions with an understanding of available resources.
• Ability to work well in a fast-paced, ever-changing environment.
• Ability to interact with people at all levels within the organization.
• Detail-oriented with a high level of accuracy and attention to detail.
• Ability to learn job-related functions through on-the-job training.
• Proficient in MS Office Suite and knowledge of enterprise systems (i.e. Oracle).
• Competent typing skills.

Responsibilities

• Configure the Brodart cataloging engine to meet customer cataloging and processing requirements.
• Manage new account setups, maintenance, and upgrades of cataloging and processing setups.
• Compose internal and external communications to resolve issues promptly.
• Research and resolve customer account issues.
• Coordinate with the Setup Team and other departments to balance production flow.
• Interact with production teams in person.

Benefits

• Equal Opportunity Employer
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED