Professional Inside Sales & Marketing Coordinator

Aire Serv•Knoxville, TN

6d•$42,000 - $62,000

About The Position

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process! As Professional Inside Sales/Marketing Associate, you are a key member of the team who proactively generates sales and nurtures relationships. You will be responsible for managing the Home Comfort Designer's schedule and sales tracking. Must be willing to work with other Sales professionals on the common goal of gaining new business. Must have the ability for gaining new leads and converting them into ongoing customers by building lasting connections and relationships. When Inside Sales Representatives gain a potential customer, they’ll research them to make customized offerings and demonstrate how the consumer would benefit from purchasing a certain product or service. Once they make a sale, they’ll maintain a strong, ongoing relationship with that customer to sell additional products to them in the future or to answer any questions they have while using their service. Must have an understanding of marketing and how it plays a key role in gaining new and retaining existing customers. Strong computer skills with Microsoft progams like Excel is a plus. We use Service Titan as our Customer Relationship Manager (CRM). Experience in Service Titan or related CRM is a plus. This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Requirements

Minimum two years admin, sales, and marketing experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Computer literate, with working knowledge of Microsoft programs and spreadsheet applications
Excellent communication skills
Good organizational and time management skills to insure scheduled deadlines are met
Professional appearance and personality
Typing skills a plus
Attend weekly sales meeting and coaching sessions
100% training provided on our systems and operations.

Nice To Haves

HVAC industry experience a plus
Service Titan or similar CRM experience a plus
Strong computer skills with Microsoft progams like Excel is a plus
Experience in Service Titan or related CRM is a plus
Typing skills a plus

Responsibilities

Receive incoming calls in professional and courteous manner
Scheduling appointments
Back-up CSR/Dispatcher
Assigning daily work/calls to other team members
Outbound calling customers to renew annual maintenance agreements or selling Indoor Air Quality products
Locating new sales opportunities through tactics like cold-calling, attending trade shows and building mailing lists, negotiating sales terms and providing product demonstrations
Perform marketing and sales functions to sell additional work and earn business
Perform other duties as needed which may include cross-training in related positions