Professional II, Global Service Delivery

Concentrix•Usa, TN

5d•$65,000 - $75,000•Remote

About The Position

A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Professional II, Global Service Delivery position at Concentrix is just the right place for you! As a remote Professional II, Global Service Delivery, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

10+ years of experience executing high-performing sales strategies across direct, B2B, and Inside Sales channels in an Account Manager, Sales Coach, and Sales Manager capacity
10+ Extensive experience collaborating cross-functionally with partners, resellers, and distributors to drive revenue and market expansion
10+ years of hands-on Salesforce experience across five organizations, including dashboard creations, lead, opportunity, and account management, and ensuring CRM data integrity
Experience developing and operationalizing data-driven sales plays informed by CRM analytics and target account evaluation
Experience in Salesforce CRM implementation, including system build-out, testing, and ongoing refinement
5+ years of team, program, project, product, or channel marketing management experience.
Successful track record managing medium‑ to large‑scale initiatives and cross-functional teams.
Experience within IT distribution, cloud services, cybersecurity, hardware/electronics, or other fast-paced technology environments.
Experience with AWS, Azure, or Google Cloud marketplace operations (for cloud-focused roles).
5+ years of hardware/electronics manufacturing or NPI experience for operational program roles.
Bachelor’s degree in Marketing, Business, Engineering, Computer Science, Information Technology, or related field preferred. Equivalent professional experience considered for technical or cybersecurity programs.
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Must reside in the United States and have a valid U.S. address for residence

Responsibilities

Partner with teams to assess and identify client health risk drivers, propose corrective action plans
Partner with teams to develop strategic road maps to promote customer retention and expansion
Plan and lead projects to improve scaled sales efficiency and effectiveness
Assess operational risks and use the operational understanding of client processes to develop corrective action plans globally
Build a culture of globally consistent best practices through continuous improvement by collecting feedback through several methods, evaluating efficiencies and recommending changes to improve sales delivery
Establish yourself as a trusted advisor with clients
Be the client champion and promote resolution of client issues, using resources from across the company
Lead expansion and efficiency projects including change requests
Oversee development of knowledge assets to improve repeatability and rapid adoption of processes
Seek counsel and guidance from higher level program managers, will receive guidance and mentorship on more complex projects/matters from higher level program managers and management
Deliver expert customer experiences…with a smile.

Benefits

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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