Professional Health Coach- Digital Medicine (remote)

Ochsner Health-posted 2 days ago
Full-time • Mid Level
Remote • New Orleans, LA
5,001-10,000 employees
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We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job conducts regular outreach calls with their patients for the duration of the patient’s participation in the digital medicine program. Using behavior change theory and motivational interviewing techniques, works together with the patient to identify and monitor progress on meaningful goals and lifestyle changes that will help patients develop healthier habits, leading to better health outcomes. Assists with interviewing and onboarding new hires, assists with developing presentations and education material, and represents the department at events. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

  • Collaborates with clinical staff to coordinate and gather pertinent information from patients to support clinical management of chronic conditions.
  • Increases individual patient engagement, capability, and accountability through regular patient contact.
  • Provides education, information, and encouragement to patients about available health interventions including diet, fitness, behavioral and social connectivity programs.
  • Actively manages a patient panel.
  • Assists patients with program adherence by monitoring the use of the patient’s digital medicine devices and readings (including blood pressure, blood sugar, etc.), adherence to testing and screening appointments, and other lifestyle factors.
  • Provides education, information, and encouragement to patients catered to their individual needs.
  • Identifies and provides information to patients about available health interventions including diet, fitness, behavioral and social connectivity programs to increase patient engagement, capability, and accountability.
  • Coordinates with pharmacists, advance practice providers, nurses, physicians and other care providers; maintains documentation as required by law; and actively participates in special projects as needed.
  • Assists with interviewing potential candidates and training new hires.
  • Assists with additional departmental projects including development of presentations and education material.
  • Represents the department at events.
  • Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
  • Performs other related duties as required.
  • Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  • This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
  • Education Required – High school diploma or equivalent.
  • Work Experience Required – 5 years of patient care experience, OR no experience required with a bachelor’s degree in nursing, public health, social work, health education, kinesiology, or related field.
  • Certifications Required – Certification for MA, LPN, or Pharmacy Tech program, OR no certification required with an associate's degree in nursing, public health, social work, health education, kinesiology, or related field.
  • Proficiency in using computers, software, and web-based applications.
  • Effective verbal and written communication skills and ability to present information clearly and professionally.
  • Strong interpersonal skills.
  • Ability to maintain highly confidential and sensitive information.
  • Ability to be self-directed and work independently under minimal supervision.
  • Excellent team building skills and ability to build rapport with patients and care teams.
  • Ability to possess a firm grasp on effective and efficient communication through digital platforms.
  • Ability to work in a fast pace environment and juggle and prioritize competing tasks and demands.
  • Ability to demonstrate continued dedication to the field of health coaching through continuing education units & pursuit of new certifications.
  • Certified Health Education Specialist (CHES) and/or accredited health coaching certification and/or Certified Diabetes Educator (CDE) and/or certified personal trainer or related.
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