Professional Development Manager

ICF•Philadelphia, PA

About The Position

ICF seeks a Professional Development Manager for the Quality Support Center to support high-quality early childhood education in alignment with preK’s mission, vision, and commitments. This position will integrate operational help desk services with comprehensive professional development and instructional coaching, ensuring that program sites consistently meet standards and strive for continuous improvement. The Manager will act as the primary point of contact for technical assistance and professional learning. PreK is the universal pre-kindergarten initiative, dedicated to ensuring that every child has access to high-quality, affordable early learning experiences. The program’s mission is to promote positive outcomes for children, families, and communities by: Expanding access to quality pre-K education for all eligible children Elevating instructional standards and operational excellence among providers. Advancing equity, inclusion, and cultural responsiveness. Strengthening community partnerships and family engagement. Utilizing data to drive continuous improvement and accountability.

Requirements

Bachelor’s or Master’s degree in Early Childhood Education, Educational Administration, or related field
Minimum of 5 years’ experience in early childhood education, instructional coaching, or professional development.
3+ years of experience in technical assistance and training.
3+ years of experience in adult learning, coaching methodologies, and quality improvement frameworks.
2+ years of experience with Philadelphia/PA ECE, including strong knowledge of Pennsylvania’s Keystone STARS and early learning standards.
2+ years of experience with Practice Based Coaching (PBC) and Positive Behavior Intervention Supports (PBIS)
1+ years of experience with trauma-informed approaches and inclusive, culturally responsive practices.
Excellent interpersonal, communication, and facilitation skills; ability to build rapport, motivate, and inspire diverse stakeholders.
Organizational skills, flexibility, and the ability to manage multiple priorities in a dynamic environment.
Proficiency in data systems, reporting tools, and Microsoft Office applications.
Ability to work effectively with diverse populations and collaborate with multiple agencies and partners.
Deep commitment to diversity, equity, and inclusion, with experience implementing DEI strategies in educational settings.
Flexible, solution-oriented approach with a passion for supporting continuous learning and improvement.

Responsibilities

Lead the design, delivery, and evaluation of ongoing professional development sessions for educators and administrative staff, ensuring offerings are tailored to identified needs and aligned with preK’s quality standards.
Plan, implement, and monitor a comprehensive professional development calendar, guaranteeing all required trainings and workshops are conducted and properly documented.
Oversee the provision of timely, expert guidance to PHLpreK sites on operational, instructional, and compliance matters by managing the help desk system to ensure inquiries are resolved efficiently and issues are promptly addressed.
Manage the help desk system by overseeing ticket logging and resolution within established timeframes, ensuring a responsive and supportive operational environment.
Advise and support daily operations at program sites, including enrollment, attendance, compliance, and program implementation, to guarantee adherence to established protocols and policies.
Establish and nurture strong collaborative relationships with internal teams, partner agencies, subcontractors, city officials, and external organizations to ensure coordinated service delivery, effective resource sharing, and expanded support for program sites.
Facilitate regular meetings and feedback sessions with partner agencies to encourage transparency, shared accountability, and collaborative problem-solving.
Oversee the generation and submission of regular reports to program leadership, summarizing trends, challenges, and recommendations to drive continuous improvement efforts.
Support data-driven decision-making by analyzing help desk usage, training results, and coaching impacts, and using this information to inform strategic planning.
Promote and champion inclusive practices, cultural responsiveness, and equitable access to resources throughout all aspects of program operations.
Foster an environment of open communication, professional growth, and collaborative problem-solving among all staff and stakeholders.