Professional Customer Service Representative

Spherion Staffing • Spokane, WA

383d • $41,053 - $68,412

About The Position

The Professional Customer Service Representative role at Spherion involves taking inbound calls from current and potential customers, providing exceptional customer service, and maintaining customer records in a computerized database. This position is designed for individuals who excel in customer service and are looking for a long-term career opportunity rather than just a job. The role includes a training class starting in February and offers various evening shift options with a 15% shift differential.

Requirements

• Minimum of 2 years of customer service experience
• High School Diploma or equivalent
• Ability to pass a pre-employment background screening
• Superior oral communication skills on the telephone
• Good written communication skills
• Problem-solving ability
• Working knowledge of Microsoft Office

Responsibilities

• Take inbound calls from customers
• Provide customer service and support
• Review and update customer records in a computerized database
• Resolve customer problems and refer to responsible parties
• Engage in continual learning about the job and company

Benefits

• Medical, dental, and vision coverage
• Short- and long-term disability insurance
• Life insurance
• Paid parental bonding leave
• College Loan Repayment and Tuition Reimbursement programs
• At least 10 vacation days in the first 12 months
• 14 paid holidays and 2 additional floating paid holidays
• 6 days of sick time at hire and 6 additional days at 90 days of employment
• Generous 401k with company match and immediate vesting
• Family support benefits including back-up care
• Fitness and wellness reimbursement
• Employee community involvement
• Opportunities for advancement in a successful and growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED