Professional Coding Support Specialist
About The Position
The Professional Coding Support Specialist provides customer-facing support to users of TruBridge’s Professional Coding software. This role supports HIM and coding professionals by answering questions related to coding workflows, system navigation, and application usage. The specialist takes ownership of user inquiries, documents interactions, and ensures timely resolution while maintaining compliance with coding standards and healthcare regulations. This role is ideal for a professional (pro-fee) coder or HIM professional who enjoys problem-solving, helping others, and working in a software-supported environment. What’s it like to work for TruBridge? You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities. Are you ready to help us clear the way for care? Explore opportunities with TruBridge.
Requirements
- Professional (pro-fee) coding or HIM experience
- Familiarity with CPT, ICD-10-CM, and professional coding workflows
- Strong communication and customer service skills
- Comfort working with software applications and documenting user issues
Responsibilities
- Respond to user inquiries related to TruBridge Professional Coding software via phone, email, or ticketing system
- Assist users with coding workflow questions and proper use of the application
- Take ownership of user issues and see them through resolution
- Document all interactions and resolutions clearly and accurately
- Collaborate with internal teams to escalate or resolve issues when needed
- Maintain compliance with HIPAA and applicable healthcare regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
