Professional, Client Account Services

Cotality • Oklahoma City, OK

4d

About The Position

The Professional, Client Account Services position offers a combination of technical support and communication to clients that utilize Cotality products and technology solutions. At its core, the role bridges the gap between client requests and the various internal teams of Cotality required to complete these requests. The position also requires a certain level of configuration of various Cotality applications. Critical thinking and highly polished client communication skills are paramount to provide ongoing support of our clients' complex technical needs.

Requirements

• 1-3 years Working experience in product implementation, technical or client support role.
• Experience with SQL and/or programming language
• Critical thinking and strong problem-solving skills
• Excellent written and verbal communication skills; including the ability to parse out the required details from client requests.
• Technical project management/coordination skills.
• Ability to immediately adapt to changing requirements and conditions.
• Ability to understand client’s business needs/requirements and effectively communicate issues to a range of audience members.
• Bachelor’s degree or equivalent education with a focus in the IT Industry or related field. Or 2+ years’ working experience in product implementation, technical or client support role.
• At least 2-3 years’ experience in a similar role (client-facing role, account management, etc.)

Nice To Haves

• Familiarity with real estate concepts is considered an asset.

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level