Professional Career Advisor (990)

BAKERRIPLEY-posted about 13 hours ago
Full-time • Entry Level
Onsite • Houston, TX
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The Career Advisors support visitor requests by answering the phone, interacting face to face, by email, live chat or social media. Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit. Staff responds to the request and/or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff. Staff may suggest using staff assisted resources such as workshops, to help the customer get a job, keep a job or get a better job.

  • Makes referrals to jobs and community resources on a weekly basis for all customers interacted with that week
  • Delivers prompt services in a timely, friendly, and consistent manner.
  • Provides professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search on a daily basis for no less than 10 customers a week
  • Delivers prompt services in a timely, friendly, and consistent manner.
  • Interacts with customers in a friendly manner, making eye contact, listening to customer requests, and offering help to customers
  • Serves as an advocate for the customer in accessing the needed service
  • Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment.
  • Manages customers in their career exploration, including: Developing a relationship with the customer Actively listen to determine customers’ employment-related wants and needs, • Identifying skills and abilities, Evaluating their past work experience, as it relates to current goals Conducting thorough assessments to identify customers’ strengths and address challenges.
  • Collaborate to establish short and long-term employment and career goals.
  • Leverage external and system resources to achieve the most effective outcomes.
  • Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs.
  • Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, to recognize benchmarks, and to achieve goals.
  • Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
  • Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research
  • Performs other duties as assigned
  • Complies with all policies and standards
  • Strong interpersonal communication skills; knowledge of strengths-based interviewing techniques; communicate orally and in writing at a business level
  • Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
  • Works well in teams, with customers and other staff (flexible, congenial and adaptable)
  • Experience assessing customers’ work experience, education/interests, and career goals
  • Comfortable discussing potential challenges to securing employment and providing professional advice and referrals
  • Able to read, understand, and apply policies and procedures
  • Able to effectively prioritize tasks, manage time, and stay organized
  • Experience with career management strategies and job search processes
  • Strong functional knowledge of business career paths
  • Design training materials, career development programs and workshops
  • Solicit and maintain relationships with potential employers to develop employment opportunities for customers
  • Utilize strong advising skills to critique customers’ resumes, as well as providing interviewing tips, and job search strategies
  • COMPUTER/ SYSTEMS/ SOFTWARE PROFICIENCY: MS Office Suite
  • Bachelor's Degree OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor.
  • Each 6 months of experience substitutes for 15 semester hours of college coursework
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