Professional, Application Delivery

Gainwell Technologies LLC•El Paso, TX

2d•Onsite

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryThe Professional, Application Delivery coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met.Your role in our mission Provides assistance in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments. Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly. Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets. Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications. Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction. Ensures delivery of projects meet client and company expectations and needs.

Requirements

Bachelor's degree in business administration, engineering, information systems or related field
Three or more years of support services or project or program experience
Experience working with the technology industry and with company products and operating systems
Project management skills
Analytical, problem solving, and basic accounting skills

Responsibilities

Provides assistance in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments.
Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly.
Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets.
Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction.
Ensures delivery of projects meet client and company expectations and needs.