Production Tech

Trek•Summit, NJ

1d•Onsite

About The Position

As a Trek Production Technician, the role involves ensuring bikes run flawlessly and building relationships with customers. This Lead Technician position focuses on quickly and consistently repairing bikes with a high degree of accuracy and quality. The individual will be responsible for completing over 50% of the team's total repairs and will handle the most complex repairs, requiring elevated technical skills, communication, leadership, and problem-solving abilities. The job offers a flexible work schedule, potential for increased pay based on efficiency, minimal customer interaction, and access to industry-best tools, with potential for paid travel to other US based Trek Stores.

Requirements

Self-motivation
A positive, team-focused mentality
Willingness to pitch in on any task
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Top-notch communication skills
Impressive attention to detail and a love for tinkering ‘til you figure it out
Eagerness to learn the ins and outs of servicing bicycles
A desire to continually learn proper service methods and new technologies
Skilled technician who will complete more than 50% of the total repairs for the team
Elevated technical skills
Communication
Leadership
Problem solving

Responsibilities

Keeping bikes running flawlessly
Building relationships so their owners love riding them
Completing more than 50% of the total repairs for the team
Repairing bikes quickly and consistently, while keeping accuracy and quality a top priority
Handling the most complex repairs