Production Systems Expert

Konica Minolta Business Solutions, U.S.A., Inc.•Iselin, NJ

46d•Onsite

About The Position

Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people? Join us at Konica Minolta as a Production Systems Expert! We partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, improving their cyber security, optimizing cloud data functionality, offering managed print, IT and automation services, and so much more! This is a great opportunity to learn new technologies while growing your career with an industry leader. Paid training is provided!

Requirements

6+ years of experience related to technical/repair of business equipment.
High School Diploma/GED or equivalent experience
Must possess electrical/mechanical aptitude.
Familiar with printing from common business applications and graphics programs.
Microsoft OS peer to peer and MAC OS client side of server environments.
Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
Exhibit professional appearance and demeanor at all times.
Excellent verbal and written communications skills.
Teamwork; must work well with others.
Understands territory parts budget and inventory control.
Basic knowledge of Word and Excel.

Nice To Haves

A+ or N+ Certification preferred and exposure to IT Networks a plus

Responsibilities

Self-motivated individual with the ability to work independently.
Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
Occasionally travel outside of the local area for training.
Communicate with management on customer or field issues.
Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity.
Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
Responsible for maintaining accurate ASL truck inventory for designated territory.
Train customers on basic printing, scanning, copying functions.
Require to accurately and timely complete weekly timesheet and expense reports.
Provide sales support as required (i.e. advising sales on problems accounts, service leads).
Must possess electrical/mechanical aptitude.
Familiar with printing from common business applications and graphics programs.
Microsoft OS peer to peer and MAC OS client side of server environments.
Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
Exhibit professional appearance and demeanor at all times.
Excellent verbal and written communications skills.
Teamwork; must work well with others.
Understands territory parts budget and inventory control.
Basic knowledge of Word and Excel.
Assist to create equipment deployments guides.
Provide remote technical support via remote access software.