Production Systems Engineer

Chase Oaks Church•Plano, TX

4d•Onsite

About The Position

The Production Systems Engineer manages all production technology for Chase Oaks in terms of broadcast, integration, maintenance, troubleshooting, and more. This role includes occasional training of volunteers as well as occasionally managing contractors and part-time employees in relevant tasks. The role is primarily focused on equipment but will also serve ministries by operating equipment in certain circumstances. The Systems Engineer will manage incoming, outgoing, and stocked equipment; track and notify the Production Director of the need to purchase expendables; and manage our asset tracking system. All Production staff work together to cross-train and spend time assisting on all manner of projects. A successful candidate is someone who has excellent communication skills, is detail-oriented, and capable of working well with changing priorities and personalities.

Requirements

Understanding of networking and infrastructure for audio, video, and lighting
Strong ability to organize, plan and prioritize AV production workflows, with knowledge
Strong understanding of industry standards in terms of integration and workflows
Working knowledge of ProPresenter functions and integrations
Strong working knowledge of setup, install, and management of Windows/MacOS operating systems and the hardware associated
Professional communication skills: comfortable being the point of contact for any AVL situation to effectively communicate with staff and volunteers
Ability to terminate a variety of AVL cabling (ex. CAT cable, SDI cable, XLR cable, and DMX cable)
Deep understanding of video and graphic formats with the ability to encode and ingest files into specific server systems
Comfortable with and understanding of responsible use of power tools, ladders, aerial lifts, and test equipment
Strong organizational skills and a high level of detail
Ability to multi-task and work independently in carrying out assignments to completion
Excellent communication / customer service skills and ability to interface with Chase Oaks staff, guests, and members
Ability to work in a fast-moving environment; self-motivated
Ability to deal with non-routine matters, such as special projects
Ability to create and utilize structures made from various materials (e.g. theatrical assets)
Ability to use feedback as a tool for growth, not taking things personally. Able to set ego aside so the goal of the greater team can develop properly.
5+ years of technical experience, working in a broadcast and or live AVL environment or another relevant field
5+ years of integration
Reading technical drawings and manuals
Working in church/worship environment
Repairing lighting fixtures
Soldering components
Familiarity with Uibiquity & Cisco Networking
Familiarity with Ross Ultrix/Carbonite, Red Komodo Cameras,
Familiarity with Digico Quantum, Yamaha, Dante (certification), Sennheiser wireless
Familiarity with GrandMA 3, Resolume, Jands Vista, Cue Server, Absen LED panels
Familiarity with Video and Audio post-production. Premiere Pro, Davinci, ProToos.
Ability to create and utilize structures made from various materials (e.g. theatrical assets)
Ability to speak effectively and on the phone
Must be reachable when within working hours
Ability to effectively present information and respond to common inquiries regarding the Chase Oaks technical environment
Able to have grace under pressure
Ability to be low-stress in interpersonal communication and understand basics of conflict resolution and de-escalation
Strong working knowledge of Apple computers and operating systems
Understanding of computer networking
Strong working knowledge of Microsoft Office, Outlook calendaring, and email
Basic knowledge of Excel and PowerPoint
Data entry skill & experience
Familiarity with databases

Nice To Haves

Vocational or college degree in a technical field desired, but not required with extensive experience
CTS or other AV Industry certifications desired but not required

Responsibilities

Ensure technical execution of weekend services at Legacy and En Español
Provide remote or over-the-phone support to Campus Support/Program Coordinators
Install, maintain, and troubleshoot broadcast video, audio, lighting, and computer equipment
Understand and operate audio, video, and lighting equipment for live and post
Create documentation on systems, best practices, and standards
Manage asset tracking system
Attend all assigned on-site and virtual meetings relevant to production and Chase Oaks Staff
Work with Production Director to help facilitate production needs for all approved events
Learn and develop skills in all aspects of live production and technological integration
Set up, operate, and troubleshoot computers, sound, lighting, and video systems
Work with Production Director around our IT and equipment needs to keep a stable environment
Be available Friday and Sundays for services
Be available to work flexible hours based on project needs
Be available during Christmas and/or Easter seasons for extra hours to accommodate extensive preparation and set designs
Provide training on audio, video, lighting, and computer systems
Have reliable transportation to travel to multiple campus locations
Collaboratively work with Production Director to execute the vision of the church around services
Work with Production Director to push the ministry forward in our technologies, practices and systems
Participating in continued development of our staff culture in the Production Team