Production Support

Radwell International•Willingboro, NJ

7d•$18 - $20•Onsite

About The Position

The Production Support position is responsible for reviewing, coordinating, and expediting repair parts within the standard production flow. This role ensures quality, on‑time delivery, and constant customer awareness throughout the repair process by communicating revised delivery expectations through phone, email, and fax as required.

Requirements

Strong organizational and time‑management skills
Ability to work collaboratively in a fast‑paced team environment
General working knowledge of Microsoft Word, Excel, and Outlook
Strong focus on department growth and process improvement
Excellent communication skills
Strong computer proficiency
Ability to multi‑task
Ability to work at a fast pace
Attention to detail
Strong problem‑solving abilities
High School Diploma or equivalent required
One to three years of related experience and/or training

Nice To Haves

Technical or industrial product knowledge a plus

Responsibilities

Expedite and communicate when expected delivery dates are missed for the following production statuses:
Awaiting Assignment / Dispatched to Technician / Being Repaired
Awaiting Parts / Parts Research / Parts Ordered
QA Further Evaluation / BER Evaluation
Enhance, improve, and manage customer communication processes regarding repair status and delivery expectations
Ensure customers are provided with all available options through purchasing, sales, and engineering as required
Manage follow‑up processes to confirm customer satisfaction after corrective action
Assist with data research and fact-finding to support technician monthly performance reviews and metric tracking
Support Repair Production Team Leaders and Technicians with inventory management related to production processes
Perform other duties, tasks, or work as assigned