Production Support

Newrez•Columbia, MD

10h•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY Lead day-to-day workflow of all Production Support functions, meeting department deliverables; assist the Manager in obtaining feedback on key issues as they relate to the area; assist in training and development of Production Support team members. DESCRIPTION Essential Functions, Duties, and Responsibilities Lead day-to-day workflow of all Production Support functions, meeting department deliverables; assist the Manager in obtaining feedback on key issues as they relate to the area; assist in training and development of Production Support team members. Lead staff and ensure processes are followed. Track and complete audit findings daily. Perform Quality Assurance testing and reporting. Provide guidance on all procedure requirements and policies. Provide guidance to and mentor more junior team members. Assist Manager in obtaining feedback from corporate personnel; communicate opportunities for improvement and develop improvement plans with appropriate team members. Administer performance reviews and corrective action plans. With Manager assistance, oversee team pipeline and increase production. Manage workflow to ensure all deliverables are met. Manage the team, plan responsibilities, direct activities, and utilize staff resources effectively, including modifying staff levels (e.g., hiring/terminating) to meet department goals. Utilize performance management and performance review processes effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees. Determine staffing requirements and employee selection for most effective accomplishment of unit and corporate goals. Perform additional projects and duties assigned by management.

Requirements

High School diploma or equivalent, required
College degree preferred
6+ years’ mortgage experience
1+ years’ supervisory experience
Ability to work independently and maintain confidentiality
Working knowledge of the mortgage process
Superior communication and interpersonal skills
Ability to delegate in a positive style with thorough follow up skills
Detail-oriented with focus on efficiency work activities
Ability to lead, coach, and mentor at all position levels
Ability to captivate and communicate with various audiences
Must be proactive and a self-starter
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator
Employment will be contingent on this requirement

Nice To Haves

College degree preferred

Responsibilities

Lead day-to-day workflow of all Production Support functions, meeting department deliverables
Assist the Manager in obtaining feedback on key issues as they relate to the area
Assist in training and development of Production Support team members
Lead staff and ensure processes are followed
Track and complete audit findings daily
Perform Quality Assurance testing and reporting
Provide guidance on all procedure requirements and policies
Provide guidance to and mentor more junior team members
Assist Manager in obtaining feedback from corporate personnel; communicate opportunities for improvement and develop improvement plans with appropriate team members
Administer performance reviews and corrective action plans
With Manager assistance, oversee team pipeline and increase production
Manage workflow to ensure all deliverables are met
Manage the team, plan responsibilities, direct activities, and utilize staff resources effectively, including modifying staff levels (e.g., hiring/terminating) to meet department goals
Utilize performance management and performance review processes effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees
Determine staffing requirements and employee selection for most effective accomplishment of unit and corporate goals
Perform additional projects and duties assigned by management

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions