Production Support - UNIX/SQL

Infosys • Dallas, TX

154d

About The Position

Infosys is seeking Production Support - UNIX and SQL with debugging skills. This position's primary responsibility will be to provide technical expertise and coordinate for day-to-day deliverables for the team.

Requirements

• Candidate must be located within commuting distance of Dallas, TX or be willing to relocate.
• Bachelor's degree or foreign equivalent required from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• At least 4 years of experience in Application Support and scripting experience.
• Knowledge of ITIL processes - Incident Management & Problem Management.
• Knowledge of either UNIX or SQL.

Nice To Haves

• Experience in Sybase/DB2/RDBMS.
• Experience in UNIX and shell scripting.
• Experience with job scheduler (e.g., Autosys), Ticketing tool/JIRA.
• Experience with Gitlab and one IDE is a plus.
• Experience and desire to work in a Global delivery environment.

Responsibilities

• Provide technical expertise and coordinate for day-to-day deliverables for the team.
• Work actively with team members to analyze and resolve application issues.
• Incident Management including incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items.
• Manage user tickets including backlog review, user interface, and manual prioritization.
• Support planned/unplanned events such as Business Continuity Planning (BCP), migration, and holiday activities.
• Automate manual tasks and improve efficiency.
• Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues and provide solutions for permanent fixes.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree