Infosys is seeking Production Support - UNIX and SQL with debugging skills. This position's primary responsibility will be to provide technical expertise and coordinate for day-to-day deliverables for the team.
Provide technical expertise and coordinate for day-to-day deliverables for the team.
Work actively with team members to analyze and resolve application issues.
Incident Management including incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items.
Manage user tickets including backlog review, user interface, and manual prioritization.
Support planned/unplanned events such as Business Continuity Planning (BCP), migration, and holiday activities.
Automate manual tasks and improve efficiency.
Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
Improve application stability by observing patterns, recurring alerts or issues and provide solutions for permanent fixes.
Candidate must be located within commuting distance of Dallas, TX or be willing to relocate.
Bachelor's degree or foreign equivalent required from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
At least 4 years of experience in Application Support and scripting experience.
Knowledge of ITIL processes - Incident Management & Problem Management.
Knowledge of either UNIX or SQL.
Experience in Sybase/DB2/RDBMS.
Experience in UNIX and shell scripting.
Experience with job scheduler (e.g., Autosys), Ticketing tool/JIRA.
Experience with Gitlab and one IDE is a plus.
Experience and desire to work in a Global delivery environment.