Installation Support Technician

Renuity•Windsor, CT

20d•$20 - $25

About The Position

The Production Support Technician is responsible for performing installation support, maintenance, and repairs on windows, doors, shower enclosures, and bath systems, as well as assisting with daily warehouse operations. This dual-role position requires a versatile individual skilled in both hands-on service work and organized warehouse management. The technician ensures all products are handled, stored, and serviced safely, efficiently, and according to company quality standards.

Requirements

High school diploma or equivalent (GED) required.
2–5 years of experience in window, door, or bath/shower installation, repair, or warehouse operations preferred.
Strong mechanical aptitude and troubleshooting ability.
Knowledge of window, door, and glass system components and installation techniques.
Ability to safely operate warehouse equipment (forklift certification a plus).
Proficiency with basic computer systems or inventory software.
Excellent attention to detail, organization, and time management.
Strong communication and customer service skills.
Valid driver’s license and clean driving record (if operating a company vehicle).
Ability to lift and move up to 50-75LBS and work at heights or in confined spaces when required.
To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties.

Responsibilities

Inspect, diagnose, and repair residential and commercial windows, doors, showers, and bath systems.
Adjust, align, and replace hardware, seals, and glass components.
Identify and resolve leaks, mechanical issues, and operational problems.
Perform both warranty and non-warranty service with attention to quality and customer satisfaction.
Reseal and waterproof fixtures to prevent leaks and damage.
Receive, inspect, and record incoming materials and products.
Load/unload shipments and organize warehouse inventory.
Prepare and stage materials for field jobs.
Maintain a clean, safe, and orderly warehouse environment.
Track damaged/missing items and assist with inventory control and logistics.
Communicate effectively with customers regarding service needs, options, and maintenance recommendations.
Maintain accurate service records and submit reports for completed jobs.
Operate hand and power tools safely and in accordance with company procedures.
Ensure compliance with safety guidelines, building codes, and manufacturer specifications.
Prepare parts and materials for field service jobs and installations.
Assist in maintaining accurate inventory counts and records.
Support delivery logistics and product loading for installation crews.