Infosys is seeking Production Support - UNIX and SQL with debugging skills. This position's primary responsibility will be to provide technical expertise and coordinate for day-to-day deliverables for the team.
Provide technical expertise and coordinate for day-to-day deliverables for the team.
Work actively with team members to analyze and resolve application issues.
Incident Management including incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items.
User Ticket management including backlog review, user interface, and manual prioritization.
Support BCP (Business Continuity Planning), migration, and holiday activities.
Coordinate release and post-release support and handover.
Implement bug fixes and minor enhancements.
Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
Improve application stability by observing patterns, recurring alerts, or issues for permanent fix or automation.
Candidate must be located within commuting distance of Dallas, TX or be willing to relocate.
Bachelor's degree or foreign equivalent required from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education.
At least 2 years of Information Technology experience.
At least 1 year experience in Unix and Shell Scripting and SQL/RDBMS.
Knowledge in analyzing and optimizing PL/SQL statements (stored procedures and functions).
Experience in one of the following scripting languages: Shell script, Perl, or Python.
Experience with Sybase/DB2/Mongo or MemSQL.
Salesforce Support experience is good to have.
Experience and desire to work in a Global delivery environment.