The Production Support Specialist provides support on Exzeo products to internal and external customers, generally via telephone and email communications. This role will support Exzeo in delivering outstanding customer service to our end users.
Provides product support to internal and external customers
Troubleshoots and resolves user issues, coordinating with the Business Systems Analysts and development team as needed
Manages the resolution of issues through customer support ticketing system
Handles administrative tasks across systems, such as creating and editing accounts
Monitors system logs and responds to production system alerts
Builds and maintains business relationships by providing prompt and accurate service to promote customer satisfaction
Suggests product improvements to Business Systems Analysts
Proficient in Microsoft Word and Excel
Comfortable with technology and the internet
Excellent attention to detail
Strong critical thinking and problem-solving skills
Exceptional phone and email etiquette
Eagerness to learn new systems and skills
Leadership aptitude and ability to work well with others
Clear, concise oral and written communication skills
Ability to communicate in a professional manner with staff and to interact across all levels the organization
Good organizational and time management skills and the ability to complete tasks in a timely fashion
Strong work ethic with the ability to take initiative to apply knowledge and deliver solutions
Understanding of Property and Casualty business functions preferred
Experience with SQL and no-SQL databases
College degree preferred
Experience with ticketing software, such as ZenDesk or Jira
One year or more related experience and/or training; or equivalent combination and experience
Property and Casualty (P&C) Insurance experience a plus
To foster Exzeo’s commitment to creating a collaborative work environment, remote workers will be required to report to a central office location for one week every quarter for collaboration, team building, and educational exercises.
Understanding of Property and Casualty business functions preferred
Property and Casualty (P&C) Insurance experience a plus
Exzeo offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.