Production Support Specialist (Remote)
About The Position
At Neighbors Bank, we know that delivering a seamless lending experience requires more than great products and technology - it takes precision, care, and a team that thrives behind the scenes. That’s where you come in. We’re looking for a detail-oriented, organized, and service-driven professional to join our Production Support team. In this full-time role, you’ll help keep our mortgage operations running smoothly by managing documentation, ensuring compliance, supporting loan officers, and maintaining the systems that power our lending process. If you’re someone who enjoys organizing workflows, solving problems, and making complex tasks look effortless, all while collaborating across teams in a fast-paced environment, we’d love to talk.
Requirements
- 2+ years of experience in data entry or audit-type work.
- This position requires that new employees register with the NMLS. After onboarding, Neighbors Bank will help you facilitate and complete this process, and cover the full cost.
Responsibilities
- Prepare and issue Initial Loan Estimates (ILEs) in accordance with TRID requirements, ensuring accuracy, documentation integrity, and timely delivery.
- Administer system access and user permissions across Encompass, CRM, and related platforms, providing workflow support and maintaining reporting accuracy.
- Audit loan officer communications to ensure consistency, compliance, and adherence to established workflow standards.
- Obtain and verify borrower employment and income documents.
- Coordinate with borrowers and contractors to confirm repair completion for escrow holdbacks and manage related disbursement processes.
- Manage and evaluate incoming mortgage leads by reviewing credit and income information to determine next steps and support loan officer readiness.
- Communicate with borrowers to clarify documentation, provide updates, and ensure a smooth prequalification experience.
- Monitor the team’s shared mailbox to maintain timely response standards and accurate document processing.
- Maintain organized borrower documentation in MyQ and assist with additional production support duties as needed.
Benefits
- Health and dental coverage
- Wellness program
- 401(k) match
- PTO
- Paid holidays
- Monthly WFH reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
