Production Support Specialist - Global Financial Crimes

Bank of America•Plano, TX

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: Global Financial Crimes - Economic Sanctions & Case Management is a critical function for Bank of America compliance to ensure the Bank meets all the Regulatory standards that are in place to combat Financial Crimes. Job Description: The i nterested candidate will explore a unique set of opportunities that enriches domain, technical and process expertise. The suitable candidate shall support one of the Bank’s critical Financial Crimes portfolio with expertise in Sanctions and Anti-Money Laundering (AML) suite of Applications. This role also empowers monitoring knowledge advancements leveraging tools like Dynatrace & Splunk. It also provides an learning-edge to support applications hosted in multiple shared platforms like Hadoop, Teradata, Informatica etc. Importantly, it helps to sharpen the process knowledge across Incidents, Problem, Application Resiliency and many more services offered by the APS teams. To perform this function, the Production Support Specialist will have to perform daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog: Monitoring Incident Management Request Management Disaster Recovery / Application Recovery Certification Exercise Metrics Reporting Application Capacity Management

Requirements

Proficiency in M365 Applications
Hands-on experience with Unix
Hands-on experience with Database (Oracle & Teradata)
Hands-on experience in Hadoop
Experience in Job scheduling tool - Autosys.
Knowledge on ETL tool - Informatica.
Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
Knowledge on ITIL concepts like Incident and Problem Management
Willingness to work 5-day a week schedule that includes rotating weekends

Nice To Haves

Knowledge on Incident Management (ITSM Remedy, MyITSM)
Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
Good understanding of financial/banking industry
Creative and strong problem solving skills
Excellent written and verbal communications skills
Ability to operate in high-pressure situations
Results oriented, and must be able to effectively interact with Senior Management and Business Partners
Skills: Collaboration Influence Production Support Risk Management Analytical Thinking Result Orientation Stakeholder Management Adaptability Automation

Responsibilities

User and batch job issue resolution
Manage highly critical applications - support BAU and ensure no business impact
Creating support documentation and updating existing documentation
Initiate the incident management process & lead triage when BAU is impacted
Provide regular communication & generate reports to all the stake holders
Investigation of root cause analysis and irreversible corrective action
Identify risk and drive remediations – ensure any day audit ready situation for the team
Will work closely with Business Partners and Development team
Hands-on support of the applications
Disaster recovery test coordination, preparation and execution
Monitoring of daily batch processing
Timely adherence to all deliverables
Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
Provides point of escalation for team members, peers, and partner teams, and shares the leadership
Point of Contact for triage of high priority incidents or consulting engagements
Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
Work a 5-day a week shift that includes rotational weekends