Production Support Senior Analyst, Liquidity Reporting - Assistant Vice President

Citi • Tampa, FL

130d • $87,280 - $130,920

About The Position

We are seeking an experienced and highly motivated person to join our Production/Application support team in a dynamic Fintech/Liquidity reporting environment. The ideal candidate will bring a blend of strong technical skills [ Unix, SQL, Big Data technologies] and deep domain expertise in financial services [ e.g: Securities, secured financing, rates, Liquidity reporting, Derivatives, front office/back-office system, trading lifecycle]. This role requires someone who thrives in a high-pressure environment, can troubleshoot complex production issues, understands the full trade lifecycle, and can bridge the gap between critical business users and technical teams.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. Master’s degree preferred.
• 5-8 Years of experience in application or production support.
• Strong hands-on experience with Unix/Linux [ scripting, file manipulation, job control].
• SQL [ MSSQL/Oracle or similar, Stored proc, SSIS, SSRS ].
• Big Data technologies [ Hadoop, Hive, Spark ] Job Schedulers like Autosys.
• Log analysis tools.
• Solid understanding of financial instruments and trade lifecycle [ Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management].
• Familiarity with CUSIP, ISINs and other instrument identifiers.
• Knowledge of front office/back office and reporting workflows and operations.
• Excellent analytical and problem-solving skills, with the ability to work in a time-sensitive environment.
• Effective communication and stakeholder management skills across business and technical teams.
• Experience with ITIL processes, including incident, problem and change management.

Nice To Haves

• Highly preferred Financial Services Experience.
• Exposure to cloud platforms and containerization [ Docker, Kubernetes].
• Experience with scripting languages [ Python, Shell].
• Knowledge of messaging services, middleware [ Kafka, MQ].
• Familiarity with regulatory and compliance reporting tools and processes.

Responsibilities

• Provide L2/L3 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance.
• Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting.
• Engage with operations, traders, quants, development teams to understand and resolve production outages/issues.
• Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms [ ITRS/AWP ].
• Execute advance SQL queries and scripts for data analysis, validation, and issue resolution.
• Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems [ hive, spark, Hadoop] and troubleshoot data pipeline issues.
• Maintain and improve knowledge bases, SOPs, and runbooks for production support.
• Participate in change management and release activities, including deployment validations.
• Lead root cause analysis [ RCA] , conduct post incident reviews, and drive permanent resolutions.
• Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives.
• Contribute to continuous service improvement, stability management and automation initiatives.

Benefits

• Medical, dental & vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees