Production Support L1 Summit
About The Position
We are seeking a skilled Production Support Analyst to join our Global Markets IT Support team. You’ll play a key role in keeping business-critical applications stable and reliable, ensuring smooth operations for trading and support teams across regions. In this role, you’ll work closely with development, infrastructure, and business users to monitor systems, resolve incidents, and continuously improve performance and workflows. It’s a hands-on opportunity to work in a fast-moving trading environment and collaborate with teams across time zones.
Requirements
- Previous experience in IT Production or Application Support, ideally supporting Front Office environments in financial services.
- Strong knowledge of Summit Front and an understanding of trading workflows, pricing, and booking processes.
- Familiarity with financial instruments such as structured products, equity options, repos, TRS, interest rate derivatives, and credit products.
- Working knowledge of FIX protocol; SQL skills are a plus.
- Excellent communication and interpersonal skills to effectively support and liaise with Front Office users.
- Ability to manage multiple priorities in a fast-paced, high-pressure environment.
- Strong problem-solving mindset and attention to detail.
Nice To Haves
- Experience with Agile practices is an advantage.
Responsibilities
- Provide first-line functional and technical support for Global Markets applications used by teams in Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), and Credit.
- Act as a key support contact for the Summit Front platform, ensuring reliability and responsiveness to Front Office users.
- Oversee end-of-day (NY) and start-of-day (APAC) processes in Summit, investigating and resolving incidents quickly.
- Manage and prioritize user requests, track incidents, and coordinate escalations with development and infrastructure teams.
- Partner with business and IT teams (both locally and globally) to troubleshoot issues, implement fixes, and plan upcoming releases.
- Contribute to business analysis efforts by helping define requirements and testing new functionalities in Summit Front.
- Maintain clear communication with stakeholders through regular updates and status reporting.
- Identify opportunities to streamline monitoring, automation, and incident management practices.
Benefits
- 401(k) retirement plan with company matching
- 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 8 paid holidays + 5 sick days + 2 personal days per year
- Company health, dental, and vision insurance plans + FSA
- Voluntary STD and LTD
- Commuter/transit benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
