Production Support Engineer
About The Position
Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks. Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results. Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience. We believe in: The direct measurability of digital media. Performance marketing. (We pioneered it.) The advantages of technology. We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel. Job Category We are seeking a Production Support Engineer to ensure the reliability, performance, and quality of our platform in production. This role involves monitoring live systems, resolving issues, and validating new features and fixes through rigorous testing.
Requirements
- 3+ years in Production Support, preferably in fintech or marketplace platforms.
- SQL proficiency for debugging data issues.
- Unix Logs debugging for diagnosing issues in real-tim
- Strong troubleshooting skills and experience with tools like Jira, and Postman.
- QA knowledge including test case creation, execution, and automation
- Familiarity with CI/CD pipelines and release management.
- Experience with multi-role platforms and user journey validation.
- Excellent communication and documentation skills.
Nice To Haves
- Experience in home improvement, lending, or financial services platforms.
- Understanding of compliance standards
- Exposure to Agile/Scrum methodologies.
Responsibilities
- Monitor production systems and proactively identify performance or functional issues.
- Investigate and resolve incidents, working closely with development, QA, and Operations teams.
- Validate hotfixes and deployments in real-time
- Perform root cause analysis and document findings for continuous improvement.
- Execute manual and automated QA tests for hotfixes, releases, and new features.
- Validate workflows involving applicants, contractors, and lenders.
- Ensure data integrity and compliance across integrations (e.g., credit checks, lender APIs).
- Act as a technical liaison for customer support teams. Investigate user-reported issues and provide timely resolutions.
- Maintain and improve alerting, logging, and dashboard systems.
- Participate in release planning and post-deployment verification.
Benefits
- health care benefits
- retirement benefits
- paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
- other tax-reportable benefits
- performance bonus
- equity in the form of restricted stock units
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
