Production Support Engineer | ITIL | Java | AWS
About The Position
As Production support engineer , you will make an impact by implementing your experience with ITIL process and Java with any frontend technology (ReactJS, AngularJS, Vue, etc) to meet business requirements. You will be a valued member of the Engineering team and work collaboratively with architects, DevOps engineers, and cross-functional stakeholders to deliver high-quality, secure, and efficient solutions. In this role, you will: · A Production Support Engineer ensures smooth operations of live systems by monitoring, troubleshooting, and resolving issues, acting as a bridge between users, development, and operations teams, focusing on stability, performance, and continuous improvement through root cause analysis, automation, and documentation to minimize downtime and enhance efficiency.
Requirements
- 7+ years in IT support, customer service, or technical support
- Experience with ITIL processes (Incident, Problem, Change Management)
- Proficient in Java and any frontend technologies (ReactJS / Angular JS / Vue), SQL, Scripting (Python, PowerShell), AWS
- Software/Applications: Support tools (ServiceNow, Jira)
- Please note, this role cannot offer visa transfer or sponsorship now or in the future
Nice To Haves
- Hold a bachelor's degree in computer science or related field
- Strong communication (written & verbal) & interpersonal skills
- Problem-solving & analytical skills
- Team management, motivation, and mentoring
- Customer service orientation & stakeholder management
- Ability to work under pressure, prioritize, and adapt
- Process Knowledge: Understanding of project life cycles, continuous improvement, and process management
Responsibilities
- Monitoring & Alerting
- Incident Management
- Troubleshooting
- Root Cause Analysis
- Automation
- Documentation
- System Enhancement
- On-call Support
- Debugging Application Code and supporting servers
- Managing System upgrade and migrations
- Ensuring security best practices and compliance
- Analysing logs, metrics and data for insights
- Communicating status updates to stakeholders
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
