Production Support Engineer III

Truist-posted 3 months ago
Full-time • Mid Level
Raleigh, NC
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Production Support Engineer III is responsible for ensuring the operational integrity, availability, and performance of mission-critical systems. This role involves managing technical incidents, troubleshooting recurring issues, and implementing permanent solutions to maintain system stability. The Engineer will collaborate with cross-functional teams to resolve incidents efficiently and improve system resiliency through proactive monitoring and automation.

  • Handle the identification, triage, and resolution of medium-to-high priority incidents with minimal supervision to ensure business operations are minimally impacted.
  • Collaborate with development teams, business partners, and other stakeholders to diagnose and resolve technical issues, implementing long-term fixes to prevent incident recurrence.
  • Use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect performance issues and execute corrective actions promptly.
  • Enhance system observability to proactively detect issues and improve overall system performance and stability.
  • Develop and maintain automation scripts to streamline routine production support tasks, reducing manual interventions.
  • Implement automation strategies to improve production stability and minimize downtime.
  • Maintain clear and detailed documentation of troubleshooting procedures, contributing to the shared knowledge base.
  • Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices.
  • Participate in root cause analysis and suggest process improvements to enhance system stability and performance.
  • Collaborate with cross-functional teams in resolving recurring production support issues and optimizing workflows.
  • Actively mentor junior support engineers, fostering technical growth within the team.
  • Escalate complex or unresolved issues to senior engineers or technical experts when necessary.
  • Support the stability of applications and rapid resolution of issues by being part of applications support on-call rotation.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
  • Six to ten years of experience in production support or related technical roles.
  • Experience in managing incident management, triage, and production support functions for both on-premise and cloud environments.
  • Proficiency with IT Service Management (ITSM) tools such as ServiceNow, and familiarity with incident, problem, and change management processes.
  • Strong experience with monitoring tools such as Dynatrace, Splunk, or CloudWatch for proactive issue detection and troubleshooting.
  • Understanding of infrastructure, application technology stacks, and the software development lifecycle.
  • Strong analytical and problem-solving skills with a focus on root cause analysis.
  • Ability to work independently, handle medium-to-complex issues, and escalate critical problems to senior staff as needed.
  • Minimum of 5 years of experience as an application system administrator, software engineer, and/or application developer.
  • Experience leading a team responsible for application monitoring, incident resolution, job tracking and automation of application support tasks.
  • Demonstrated experience maintaining applications in Windows.
  • Previous experience supporting mainframe-based applications that depend on COBOL programs and CICS.
  • Some exposure to ETL tools like Informatica Power Center.
  • Experience with enterprise scheduling software like CA ESP Workload Automation.
  • Familiarity with cloud technologies, such as AWS, Azure, or GCP.
  • Solid knowledge of relational database design and development (SQL, stored procedures, data modeling).
  • Experience in supporting Agile team/processes.
  • Financial services industry experience.
  • Familiarity with Site Reliability Engineering (SRE) practices.
  • Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
  • Tax-preferred savings accounts.
  • 401k plan.
  • No less than 10 days of vacation during the first year of employment.
  • 10 sick days.
  • Paid holidays.
  • Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Production Support Engineer Resume Examples
•
Production Support Engineer Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service