Production Support Engineer II

Truist Bank • Atlanta, GA

1d

About The Position

The Production Support Engineer II is responsible for providing day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents. Work includes but is not limited to deploying code changes to production, applying the latest patches to off-the-shelf applications and middleware components, enabling automation for routine administrative or reporting tasks, and enabling additional application monitoring.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Four to eight years of experience in production support, systems engineering, database engineering or related technical roles.
• Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes.
• Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.
• Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution.
• Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary.

Nice To Haves

• Previous experience supporting mainframe-based applications that depend on COBOL programs and CICS.
• Minimum of 4 years of experience as an application system administrator, software engineer, and/or application developer.
• Experience with Oracle Financial Services Analytical Applications (OFSAA) as a system administrator or developer. Prefer individuals that also have experience with either Oracle Hyperion Financial Management or Oracle Data Relationship Management (DRM).
• Demonstrated experience maintaining applications in Linux or AIX and Windows.
• Proven ability to automate tasks via UNIX shell scripting or PowerShell.
• Some exposure to ETL tools like Informatica Power Center.
• Experience with enterprise scheduling software like CA ESP Workload Automation.
• Familiarity with cloud technologies, such as AWS, Azure, or GCP.
• Experience using web servers, application containers, caching technologies.
• Solid knowledge of relational database design and development (SQL, stored procedures, data modeling).
• Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests
• Familiarity with supporting Agile team/processes.
• Experience in automation tools and scripting for production support tasks.
• Banking or financial services experience.

Responsibilities

• Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations.
• Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions.
• Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.
• Assist in automating routine production support tasks by developing or modifying scripts and tools.
• Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.
• Participate in incident, problem, and change management processes, following ITIL best practices.
• Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.
• Support the implementation of process improvements to enhance system performance and minimize downtime.
• Assist with mentoring and supporting junior-level engineers, providing guidance as needed.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees