Production Support Business Analyst

Voyage Advisory•Chicago, IL

23h•Remote

About The Position

Our consultancy is looking for highly motivated and talented Production Support Business Analysts. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. The Production Support BA will support our client’s policy administration and underwriting systems. This role requires someone who can work moderately independently while collaborating closely with the technical team and stakeholders. This role is multi-faceted and requires a BA who has strong organization and time/task management skills. Ideal candidates would possess at least 5 years of business analysis experience. Candidates should have strong interpersonal skills, have superior oral and written communication skills, as well as a client service focus. This role will be working with our client in the property and casualty insurance industry. Insurance industry experience is preferred. The position is 100% remote.

Requirements

Experience with application issue triage and root‑cause analysis
Ability to work with development/technical teams to resolve defects
Skilled in managing support tickets and queues, including small enhancements/change requests
Strong user support and communication abilities
Ability to translate technical fixes into business‑friendly messaging
Strong communication, active listening, and follow‑through
Personable demeanor and a positive attitude
Ability to work independently with minimal supervision
Strong accuracy and quality-focused mindset
Balanced in both functional and technical BA competencies
Strong prioritization, task/time management, and follow through
Experience with stakeholder meeting facilitation to define requirements
Ability to work with development/technical teams
Bachelor's degree in a relevant field
Client-facing experience
at least 5 years of business analysis experience
strong interpersonal skills
superior oral and written communication skills
client service focus

Nice To Haves

Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required)
Commercial or personal insurance experience is preferred (not required)
Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required)
Insurance industry experience is preferred