Production Support Analyst

IntegriChain • Philadelphia, PA

361d

About The Position

The mission of this role is to provide Technical Support for IntegriChain's Contracts & Pricing system. This position is part of the SaaS & BPaaS - Technical Operations department and is remote. The role reports to the Production Support Lead/Manager, Technical Operations, and has no direct reports.

Requirements

• Bachelor's degree and 5+ years of experience in either application support or data analysis
• Strong database and SQL experience (Oracle and Postgres preferred)
• Proficiency in Excel
• Experience with one or more programming/scripting languages
• Analytical thinker with excellent problem solving, attention to detail, troubleshooting, and teamwork skills
• Proven track record of learning new tools or programming languages
• Excellent communication skills, both written and verbal

Responsibilities

• Work through the team's ticketing system
• Develop and maintain an expert level of knowledge of IntegriChain's core systems and services
• Ensure resolution or workaround and escalation to complex and/or escalated application issues
• Identify opportunities for process improvement and participate in their implementation
• Work effectively across users and technical teams to understand issues, problems, and solutions
• Document resolutions and internal procedures and update the Support Knowledge Base
• Work with existing team members to resolve more complex issues through training

Benefits

• Excellent and affordable medical benefits
• Flexible Paid Time Off (PTO)
• 401(k) Plan with a Company Match
• Parental Leave
• Mental Health HRA and Lifestyle Spending Account
• Student Loan Reimbursement
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees