UnitedHealth Group-posted 3 months ago
$71,200 - $127,200/Yr
Full-time • Entry Level
Remote • Richardson, TX
Insurance Carriers and Related Activities

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

  • Identify and remediate failed batch and real-time processing events
  • Resolve incident (break/fix) tickets and open problem tickets for incident trends/defects
  • Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident resolution and problem management
  • Execute processes and activities that focus on restoring service after an incident occurs
  • Create and drive permanent solutions and improvements after root cause is identified
  • Identify opportunities for automation and operational efficiencies
  • Monitor the environment health and drive improvements to enhance availability and performance
  • Ability to influence and gain support of all levels of Management
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Customer service orientation is key
  • Collaborate on a daily basis with internal business partners, engineering teams and other technology professionals
  • Create and technical knowledge documentation
  • Installations, upgrades and release/deployment support
  • Ability to adhere to an on-call cycle on monthly basis
  • High School Diploma/GED (or higher)
  • 2+ years of experience troubleshooting in an analytical setting
  • 2+ years of experience with Linux CLI and Shell Scripting
  • 2+ years of MSSQL and DB2 experience
  • 1+ years of experience as a Production Support Analyst
  • 1+ years of experience with CI/CD tools
  • Ability to work on call on a rotational basis (1 week every 5 weeks)
  • Bachelor's degree
  • Jenkins, GitHub experience
  • Experience supporting/developing applications based on either C# or Python
  • Datadog Monitoring Experience
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
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