Production Support Analyst

Cook Systems • Tampa, FL

5h • Onsite

About The Position

Manage and control the processing of programs and peripheral equipment on mainframe and distributed computer systems to ensure optimal service and system availability. Responsible for establishing production runs and ensuring job control language, run documentation, and data files are in place. Assist in job setup, problem identification, escalation, and resolution, while communicating the status of operations to address service disruptions promptly.
At Cook Systems, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in production and operations support.
• Experience providing production support on multiple platforms.
• Strong problem identification, escalation, and resolution skills.
• Ability to work on multiple projects and potentially lead projects of moderate complexity.
• Effective communication skills for reporting operational status and disruptions.

Responsibilities

• Manage and oversee the processing of programs and equipment on mainframe and distributed computer systems.
• Establish production runs, ensuring all necessary job control language and documentation are available.
• Assist in the setup of jobs and perform problem identification, escalation, and resolution.
• Communicate the status of operations to facilitate quick responses to service disruptions.
• Provide production support across multiple platforms and work on various projects as a team member.
• Lead projects of moderate complexity and provide guidance to junior technical staff.

Benefits

• Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Protect what matters most with life, critical illness, and accident insurance through Unum
• Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia
• Our Health Gap Insurance through Sun Life helps cover unexpected costs
• Build your future with our 401(k) plan through The Standard. You’re eligible after just six months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees