Production Support Analyst

Fiserv

10d•Remote

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About your role: You will be a technology professional, adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incidents, change, problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities, you will be on call after office hours and work on weekends/holidays as needed. You will create production run books, maintain change registers, and perform impact analysis for production issues worked upon. What you'll do: Participate in production management activities such as incident change and problem management as well as work with various teams for metrics-based tracking, planning, risk & mitigation, and certification support for multiple top clients. Implement plan reviews, change submissions in the interest of change success and hygiene along with improving resiliency and availability for your platforms. Closely work with multiple production assurance teams and maintain production run books, change registers, automations, improvements, and perform impact/root cause analysis for production issues. You will have the opportunity to work with the best talent in the industry and provide production support for innovative, high quality and largest financial solutions to meet our clients’ business needs. Proactive monitoring using tools like Splunk, Dynatrace, Grafana, and Moogsoft.

Requirements

4+ years of experience working in an enterprise IT environment.
2+ years of experience in Unix and Windows, scheduling tools.
2+ years of experience in Oracle.
2+ years of experience in Red Hat Open shift, Kafka, ARO, PCF, AWS, Azure, Google Cloud.
2+ years of experience in production management, application/platform monitoring, on call schedule.
1+ years of experience with monitoring tools like Splunk, Dynatrace, Grafana and Moog Soft.
1+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk.
Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.

Nice To Haves

Knowledge of ITIL frameworks and best practices.
Experience with automation and scripting languages.
Good analytical and troubleshooting skills.
Experience and desire to work in a Global Delivery environment.
Experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket.

Responsibilities

Participate in production management activities such as incident change and problem management as well as work with various teams for metrics-based tracking, planning, risk & mitigation, and certification support for multiple top clients.
Implement plan reviews, change submissions in the interest of change success and hygiene along with improving resiliency and availability for your platforms.
Closely work with multiple production assurance teams and maintain production run books, change registers, automations, improvements, and perform impact/root cause analysis for production issues.
Proactive monitoring using tools like Splunk, Dynatrace, Grafana, and Moogsoft.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.