Production Support Analyst

Citi • Tampa, FL

1d

About The Position

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explain what we do and Strategy explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. The Production Support Analyst role in Enterprise Data Office provides critical technical and business support for Global Citi Applications. The individual will leverage proven application support expertise to proactively engage Product Development, Technology, Reporting, and Business lines, driving solutions for complex challenges. This is a highly collaborative role, requiring deep engagement with users to rapidly analyze and resolve reported issues, often in partnership with product development and technology teams. Success in this role demands strong analytical thinking, thorough attention to detail in data-driven judgments, and the ability to manage variable issues with significant business impact.

Requirements

• 3-5 years’ experience in handling production support activities, identifying and resolving technical issues through data analysis.
• Knowledge of Tableau, Tableau Data Prep, SQL, Python, Pyspark.
• Strong analytical and problem-solving skills with attention to detail and ability to comprehend end-to-end data flows.
• Data visualization skills – can help in creating visual representation and provide inputs to Product Development teams.
• Proven ability to work effectively with large, complex, diverse teams and manage multiple tasks efficiently.
• Strong organizational skills with the ability to navigate complex systems and management processes.
• Self-motivated and able to dynamically determine priorities, ability to plan and organize workload.
• Fluency in English
• Bachelor’s/University degree or equivalent experience

Responsibilities

• Provide technical and business support for users of Citi Applications.
• Analyze data trends to identify data & procedure gaps/issues, champions use of Data, Analytics, and AI as needed for improving Data Quality practices.
• Apply in-depth understanding of financial services industry data concepts (e.g., reference data, trade lifecycle data, regulatory reporting data) to analyze issues and drive solutions.
• Leverage analytical tools such as Tableau, SQL, Excel and other data visualization platforms to conduct data analysis and support decision-making.
• Coordinate with all lines of business and internal teams to perform end-to-end data flow reviews for researching issue and identify solutions.
• Support in the Design and Implementation of data governance controls including data quality rules and data reconciliation.
• Propose systematic solutions for elimination of manual processes and remediation of tactical solutions.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level