Production Support Analyst
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About The Position
We are hiring contractors to help us support project work through year end 2025, and possible renewal beyond 2026. This position has the possibility for be contract to hire based on performance. The Production Support Analyst provides Tier 1 technical and customer support for Maintenix and related systems. This role is ideal for someone with strong communication and problem-solving skills, who enjoys working directly with customers and cross-functional teams. The analyst is expected to resolve 70–80% of customer issues before escalation and will also support additional systems and helpdesk functions. 25% travel required to customer site in Baltimore MD, Philadelphia PA, Chicago IL, and Washington DC. Note: Due to access to technologies and hardware subject to U.S. national security export control requirements, applicants must be U.S. Persons (8 USC 1324b(a)(3)) or otherwise authorized by the U.S. Government. No company sponsorship is available.
