Production Support Analyst - Trading

Talan • Chicago, IL

1d • $70,000 - $120,000 • Hybrid

About The Position

The candidate will perform Application Production Support activities as part of a Global organization. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Derivatives business.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
• Knowledge of FIX and other order/rfq/trading protocols is mandatory
• Minimum 5+ years of experience in application production support to the business on a trading desk.
• Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).
• Experience working with relational and no-relational databases, good SQL skills
• Programming background in scripting language (TCL, Perl, Python, etc.)
• Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)
• Experience and knowledge in ELK stack, RabbitMQ
• Support or DevOps experience across all stages (inception, analysis, design, runtime, maintenance, and support).
• Excellent analytical and problem-solving skills, with the ability to work under pressure.

Nice To Haves

• Knowledge on Capital Market and Investment Banking Activities is a plus

Responsibilities

• Diagnose and resolve application issues promptly to ensure smooth operations.
• Follow escalation, incident, and problem management protocols.
• Work with internal teams to improve processes and boost application reliability.
• Manage the full lifecycle of specific projects when assigned.
• Share knowledge with the team to maintain 24/6 global follow-the-sun support.
• Liaise with other branches to strengthen teamwork and service quality.
• Provide out-of-hours or weekend support when required, sometimes on short notice.
• Create and maintain detailed incident/problem tickets, including all resolution steps.

Benefits

• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees