About the position
The Production Supervision Team Leader and Account Manager (80/20 split) will lead, direct and assist service technicians to meet quality, schedule and cost objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Additionally, you will promote and sell our complete pure water/ultrapure treatment systems to light industry clients in the San Diego, California region. You will support clients in the region for expansions, additions, water conservation projects, and account management of existing customers. Veolia Water Technologies and Solutions (VWTS) carries one of the broadest product lines in our industry, ranging from service deionization to standard reverse osmosis systems. In this role you will develop and execute growth plans for the assigned region. Collaboration with adjacent team members is a must for this role. A successful candidate will be skilled in communication, lead with technical competency, and win with integrity.
Responsibilities
- Direct and manage the activities of the service team and provide technical, quality, production, and service leadership to the team to deliver on quality, schedule and cost goals.
- Provide ongoing support in scheduling resources, technical leadership and facilitating the flow of equipment to meet customer requirements.
- Responsible for account ownership of ongoing and supplemental business as well as account renewals.
- Support and lead process improvement initiatives to reduce cycle time, improve inventory turns and reduce manufacturing losses.
- Perform administrative duties to support the business including timecards, labor vouchers, self-audits, absence reviews, and missing time corrections.
- Coach and counsel employees regarding individual performance and development needs.
- Practice sound human relations and communications skills in order to motivate the team in safety, quality and productivity/service.
- Review production and service orders and implement production and service schedules.
- Analyze and diagnose equipment problems and take corrective measures to minimize downtime and interruption of schedules.
- Ensure the facility is meeting all regulatory and non-regulatory compliance obligations including, but not limited to, occupancy permit/business license, fleet compliance and ISO quality systems and certifications.
- Drive growth and change in a fast-moving and high-energy environment using lean six sigma methodology.
- Understand and communicate customer's needs, qualify leads, and work closely with the regional sales team and sales manager to leverage their expertise to create value propositions for customers and routinely provide accurate opportunity and sales forecasts.
- Collaborate with your team leaders to develop and execute a comprehensive growth plan for the assigned territory and markets.
- Provide prompt and responsive service to sales clients in respective areas.
- Support new product launch campaigns and gather market information for the development of new product initiatives.
- Promote a working environment to achieve excellence in Environmental Health and Safety (EHS), quality, productivity, and customer service.
- Other duties as assigned.
Requirements
- Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a manufacturing role).
- Capable of reading PID's and PLC's.
- Hands on experience with Mechanical / Electrical and Plumbing.
- Ability to travel frequently.
Nice-to-haves
- Bachelor's degree in Engineering is preferred.
- Demonstrated communication skills.
- Demonstrated customer focus.
- Sense of urgency.
- Strong interpersonal and leadership skills.
- Experience with Health and Safety Framework/E Framework.
- Water treatment experience.
- Working DOT Knowledge.
- Clear thinker.
- Computer and MS Office proficient.
- SAP experience.
- Good driving record.
- Spanish Speaking.
- Strong understanding of the industrial marketplace and value of VWTS solutions.
Benefits
- Medical, Dental, & Vision Insurance Starting Day 1!
- Life Insurance.
- Paid Time Off.
- Paid Holidays.
- Parental Leave.
- 401(k) Plan.
- Flexible Spending & Health Saving Accounts.
- AD&D Insurance.
- Disability Insurance.
- Tuition Reimbursement.
