Production Supervisor - Integration Lab- 1st Shift - NAIC5

World Wide Technology • Edwardsville, IL

109d • $64,400 - $80,500

About The Position

Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching, and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.

Requirements

• Associate degree, Bachelor's Degree or relevant work experience.
• 2-5 years of previous leadership experience preferred.
• Previous experience with telecommunications or electrical highly preferred.
• Basic understanding of LEAN methodology and concepts is preferred.

Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required.
• Ensure that the operational staff is qualified and adequately trained.
• Research customer impacting issues at a level to be able to provide root cause and corrective action.
• Effectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals.
• Facilitate a fair and effective hiring process as required.
• Execution on customer driven requirements.
• Leading and developing a team of full-time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values.
• Executes leadership activities (One on Ones, Employee Reviews, etc.).
• Evaluates team members' performance and provides feedback.
• Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance.
• Promotes trust and HPT through coaching, appreciation, and recognition.
• Proactively plans for upcoming production work.
• Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals.
• Engaged fully with enabling policy, process, Standards and Governance.
• Able to address operational and personnel issues affecting their functional area.
• Manages escalations from Team & Customers.
• Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies.
• Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives.
• Takes proactive steps to ensure best practices are shared across all shifts and among the department.
• Drives the training and integration of their team, while motivating and inspiring forward progress.
• Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans.
• Participates in recruitment activities for their perspective teams.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Associate degree