Production Specialist

Stronghouse • Burnsville, MN

4h

About The Position

Stronghouse focuses on providing homeowners with a smooth and positive remodeling experience, handling roofs, siding, and windows so customers can focus on their families. The Production Specialist is crucial in ensuring this by serving as the main point of contact, bridging communication between sales representatives and the production team. This role involves coordinating schedules, managing logistics, and addressing homeowner concerns from project onboarding through completion.

Requirements

• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• High attention to detail and accurate data entry habits
• Confidence interpreting contract information to identify scheduling needs
• Calm, professional demeanor in time-sensitive or high-pressure situations
• Creative problem-solving and conflict resolution capabilities
• Proficient with Microsoft Office and web-based platforms

Nice To Haves

• Experience in construction, remodeling, or customer service preferred

Responsibilities

• Schedule siding, roofing, decking, gutters, and window installations based on contract review and production needs
• Communicate timelines and expectations clearly to homeowners
• Apply, track and confirm required Schedule final inspections as needed
• Coordinate logistics for materials, dumpsters, and portable toilets
• Maintain detailed project notes in company systems
• Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflicts
• Identify job needs and order appropriately, make judgment calls based on project and business needs
• Collaborate and problem solve with partners on the most effective solutions for jobs
• Ability to outsource and manage a 10-99 crew, use autonomy on what crews to use for job based on geography, complexity of the project and customer
• Set up site safety procedures to remain OSHA compliant
• Serve as the sales representative primary contact, providing updates via phone, email, and text
• Address concerns promptly and escalate issues when necessary
• Follow up post installation to confirm satisfaction before billing
• Step in to assist other production roles as needed during

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed