Production Specialist

EF Education First / Hult•Cambridge, MA

1d•$55,000•Hybrid

About The Position

As a Production Specialist, you’ll be part of the North American B2C Operations team, responsible for ensuring an incredible tour experience for B2C customers traveling in the US and Canada. You will work on tours within both EF Go Ahead, EF Adventures and EF Ultimate Break products. Essential qualities for this role: Organization & attention to detail Communication Collaboration Relationship Management Resourcefulness & adaptability Team player Critical thinking & creative problem-solving Negotiation Analytical skills Product knowledge The role: As a Production Specialist, you will be responsible for allocating and sourcing the right suppliers for meals, guides, and activities on North American adult tours. You will need to understand the target customer and product guidelines to ensure we are delivering a high quality and on-budget experience on every departure, that flows well. You will also need to liaise effectively with our suppliers, other operations teams, tour directors, sales and service, and market development teams. You will be responsible for keeping tight deadlines, communicating effectively, building and maintaining supplier relationships, monitoring budget and quality trends, and acting quickly to solve any urgent issues. Why you’ll love working here: Perks, Benefits, and more! This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. In addition, you can expect: Commitment to professional growth: robust monthly calendar of trainings and workshops Four weeks paid vacation your first year, ten paid holidays, and two floating holidays Exciting business travel opportunities 25% company match on your 401(k) contributions Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance Dependent care, healthcare and commuter Flex Spending Accounts (FSAs) Access to fertility care and family-building support Wellness benefits including a yearly fitness reimbursement Frequent social and learning events, including access to our employee-run resource groups Robust Employee Assistance Program Tenure-based sabbatical eligibility EF Product Discounts (discounts on travel, international language schools, Au Pair program and more) Discounts at local venues and businesses Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.

Requirements

1-2 years’ professional experience
Ability to prioritize numerous projects simultaneously
Self-starter who can take ownership and adapt quickly to project needs
Detail-oriented and hard-working
Dedicated to quality and the customer experience
Positive presence with the ability to communicate with a wide variety of coworker roles and personalities
Interest in travel and passion for discovering new experiences for our customers
Analytical and creative problem solver who can calmly work through emergency and escalated situations

Responsibilities

Manage production responsibilities for a portfolio of tour codes – this includes responsibility for all meals, local guides, and activities within the portfolio
Ensure accuracy and thoroughness in managing details to avoid errors and achieve high-quality outcomes
Ability to maintain positive, loyal supplier relationships while also negotiating the best rates
Monitor quality trends and look for areas to improve our tour experience and tour flow
Collaborate with Market Development teams on new tour development, tour changes, and overall North American product strategy
Communicate with tour directors prior to departure to help ensure their success
Leverage AI to help make processes more efficient

Benefits

Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.