Production Specialist II - 1st Shift

Bank of America Corporation•Dallas, TX

83d•Onsite

About The Position

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems. Line of Business Job Description Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Also responsible for keying dollar amounts from legal line on check. Performs routine data entry task under close supervision. Decisions have impact on internal and external client relationships. Ability to pay close attention to detail, work with speed and accuracy under pressure of heavy workloads and deadlines. Candidate must be flexible around shift scheduling and end time and be willing to learn additional functions.

Requirements

10-key by touch skills
1+ year of Data Entry experience
Be attentive to detail with focus on accuracy and efficiency
Must be able to work Overtime and Holidays when required per business needs
Operator will be required to meet established production and quality standards after initial training period.

Responsibilities

Addresses issues in production proactively and handles complex client escalations
Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
Monitors and reviews documentation requirements
Resolves peer or customer escalations and inquiries
Executes on policies and procedures in connection with firm policies and guidelines regarding document management

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