Production Shift Leads - 1st & 2nd Shift - AZ

Zelis•Phoenix, AZ

1d•Onsite

About The Position

Zelis Healthcare is growing and expanding, and we’re launching a state-of-the-art Production Facility in Tempe, AZ! This is your chance to join and get in on the ground floor with an incredible team of Production Associates from day one. If you're looking for more than just a job — if you want to grow with a fast-moving healthcare technology leader — this is it! This facility processes and mails over 1.4 million packages daily for more than 500 clients, making it a vital hub in our mission to transform healthcare communications. The Production Shift Leads, will provide direction and leadership to the production teams while ensuring smooth operations. These roles combine leadership, technical expertise, and hands-on involvement with production equipment. Positions are open for 1st and 2nd shift: 1st Shift - 6 am - 2 pm 2nd Shift - 2 pm - 10 pm

Requirements

High School diploma or GED required.
3–4 years of experience in a production environment.
Ability to read and interpret safety rules, operating manuals, and maintenance instructions.
Basic computer skills (data entry, etc.).
Ability to stand for long periods.
Lift 50 lbs or more.
Work flexible hours, including peak season (Oct 15–Jan 31).
Reliable transportation.
Maintain excellent attendance.

Nice To Haves

Leadership experience preferred.
Strong mechanical aptitude preferred.

Responsibilities

Assign work and monitor the flow of printing and inserting based on priorities.
Assist operators, track productivity, quality results, pallet completions, and other production metrics.
Support post-production teams (QC & Warehouse) to meet shipping deadlines.
Communicate effectively with the Production Supervisor.
Conduct sign-offs on job setups and reloads.
Open and update Production Jira issues as needed.
Maintain positive, collaborative relationships with team members.
Troubleshoot issues and recommend improvements to the Production Supervisor.
Step in for the Shift Production Supervisor when needed.
Cross-train on all roles within the production facility.
Perform other duties as assigned.
Set up and operate equipment according to job specifications.
Ensure output meets quality standards; troubleshoot and adjust as needed.
Perform scheduled preventative maintenance.
Complete all paperwork accurately and on time.
Track job time when requested.
Notify the Production Supervisor of quality issues or reprints.
Follow SOPs, HIPAA, compliance, and safety guidelines.