At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages medium-large projects for an operations segment, product line or function. Manages the research of existing operations, procedures, workflow, product and service requirements. Directs the analysis of assembled data to define problems associated with projects and business issues. Works closely with operations management on project impact and direction. The SDE (Strategy Decision Engine) Platform Management team within Credit Assistance has the following responsibilities. Perform a variety of functions including, but not limited to: perform system testing in support of various initiatives, platforms and releases; responsible for the promotion of business rules and processes between environments (DEV, UAT, Pre-PROD and PROD); act as a liaison between the line of business and Technology partners. Participation and accountability for various projects, initiatives, and tasks, either Enterprise or Collections related that will impact the SDE application for any and all LOB’s (Consumer Card, Business Card, CVL, Home Loans, Recovery, etc.) Responsible for maintaining various aspects of the web UI and Linux file system on the PROD environment. Manages and monitors daily voice and non-voice campaigns across various products and stages of delinquency. Coordinate with end users, technology groups and the Collections and Recovery BSS (Business Systems Support) team to identify, triage, test and correct any platform specific issues that may arise.