Production Quality Specialist

Peco Foods • Tuscaloosa, AL

2d

About The Position

The Production Quality Specialist's responsibility is to work as a liaison and in tandem with the Operational Quality Manager and Field Service team. The role analyzes and compiles facility quality data, customer complaint data, and product quality evaluations to provide information to the complexes and field service team for driving quality and process improvement. The Production Quality Specialist will travel as needed to support the field service team in customer stores; as well as to Peco facilities to assist in quality-driven improvement projects to deliver products and support to Peco’s customers that meet or exceed expectations.

Requirements

• Bachelor's degree or equivalent experience in related field preferred
• Leadership and time management skills to participate in projects with sound follow-up
• Excellent interpersonal and communication skills across Peco, supplier, and customer representatives
• Strong presentation skills
• Proficient in computer applications including but not limited to: Word, Excel, PowerPoint, and SPC programs

Responsibilities

• Customer Service Support : Assist the Field Service Managers as required including but not limited to:
• Manage complaint tracking and trending for key customer accounts
• Order entry, tracking and modification for key customer accounts.
• Customer complaint entry, follow-up, and trending for key accounts.
• Liaison to Field Service to support field activities
• Generating and analyzing reports on Field Service top opportunity O/O’s and DC’s.
• Training and basic understanding of the following:
• Customer products
• How the Peco’s/Customers supply chain works from production to end customer
• In restaurant equipment and processes
• Facility and Restaurant Food Safety programs
• Troubleshooting in store product issues
• Key Customer Account Franchisees structure
• Facility Quality Support: Analyze and provide insight and feedback to Peco facilities on facility process data, statistical process control, and manage complaint tracking to drive continuous improvement
• Develop and assist with trainings at the management and hourly employee levels
• Participate in cross functional teams focused on areas of opportunity for revenue growth, quality improvement, and cost savings
• Support Operations, Quality, and R&D on new project development
• Perform verification activities related to quality and risk management procedures to drive proactive management of compliance related risks
• Occasional work in facility production areas for product quality monitoring
• Develop and maintain relationships with customer and suppliers as a credible resource and partner; representing Peco in product cuttings, R&D development, and quality-focused discussions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees