Production Planner - Customer Service Support

Smiths Group•Santa Fe Springs, CA

About The Position

Production Planner plans and prepares manufacturing production schedules and departmental workflows; in addition to, initiating, developing and maintaining supply plans for components and finished products necessary to establish sequence and lead time of each production operation and satisfy the demand, inventory and service levels of the customers while complying with and executing company policies and procedures. The Production Planner acts as the primary contact for all communication between customer service and the production area impacting customer deliveries, product costs, shop schedules, inventory and efficiency.

Requirements

High School Diploma or equivalent required. Prefer at minimum an associate's degree in Materials Management or related discipline, or equivalent work experience.
Minimum 3 years of planning, production, and materials management experience.
Experience in a MRP environment is highly preferred.
Must be proficient in Microsoft Excel, Word and Outlook.
Comfortable working in a manufacturing environment.
Ability to work effectively with a diverse group of people to include various levels and disciplines.
2 years related experience in customer service
ERP system experience required
Strong verbal, written, problem-solving, and organizational skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Detail-oriented and able to work independently
Comfortable working in a warehouse environment
Ability to lift and move materials as required

Nice To Haves

APICS certification preferred.
Familiarity with rotating equipment and pumps a plus
Bilingual English–Spanish a plus

Responsibilities

Responsible for order due date management of the assigned area.
Meets and exceeds area goals and objectives (accountable for area performance in Materials Management) – On Time Performance and Inventory goals.
Initiates work orders with appropriate lot sizes to ensure efficient and low-cost production, timely delivery, and maintenance of adequate inventory levels. Works with MRP messages to assure continuous flow.
Monitors currently planned order execution via daily review of appropriate data printouts, and support established ship dates on all customer orders. Coordinates contingency plans to achieve delivery promises when important deviations occur or properly adjusts due dates in the system and informs Customer Service of the changes.
Coordinates the supply of materials and subcontract operations to meet production schedules.
Analyzes current inventory for excess and obsolete items and maintain proper inventory levels and quality per policies and procedures.
Reviews cell capacities and develops both short- and long-term capacity plans, establishing and adjusting schedule dates and relative priorities on work orders, adjusting lot sizes when necessary to meet manufacturing requirements and constraints, customer service and inventory requirements.
Determines, recommends and provides for alternatives when demands exceed capacities.
Recommends, implements, and documents new procedures and policies to improve the effectiveness of the operation.
Gains familiarity with the other Planning functions and act as a backup as needed.
Processes paperwork and maintain records as required.
Initiates continuous and effective communications between Customer Service and the production area
Assist with order conversion (quotes with purchase orders to repair orders)
Manage inventory: stock checks, cycle counts, and parts tracking
Coordinate with the repair and manufacturing team to ensure accurate and timely order completion
Support customer service inquiries (phone/email) regarding order status and availability
Collaborate with Quality, Sales, and other departments to resolve issues
Maintain accurate records and documentation
Assist with special projects and other departmental duties as assigned