Production Operations Lead - REMOTE

Encore Global•Coppell, TX

5d•Remote

About The Position

The Production Operations Lead ensures Encore’s Production Operations team delivers accurate and timely financial and operational support. Reporting to the Operations Manager, Production, this role executes daily processes, maintains data integrity, supports Oracle system functions (including vendor activations), and performs job costing for smaller revenue-tier events. By owning core operational tasks and surfacing variances, the Lead enables consistency, reduces risk, and helps Encore deliver reliable insights that support decision-making across the business. The role balances tactical execution with light problem-solving and interpretation of data.

Requirements

High School Diploma required, business or finance coursework preferred.
2+ years supporting operational or financial workflows involving POs or vendors.
Exposure to ERP or financial systems, or ability to learn complex systems quickly.
Excellent customer service skills and the ability to work with cross-functional teams.
Strong interpersonal skills, including written and oral communication skills.
Works well both independently and as a team player.
Proven attention to detail maintaining accurate data across multiple systems.
Ability to multitask.
Microsoft Office 365 experience required.

Responsibilities

Open, process, and track purchase orders (POs) for Production-billed events, maintaining accuracy in Smartsheet and Oracle systems.
Manage vendor activations in Oracle, including setting up new suppliers, verifying information, and resolving activation issues to ensure timely processing.
Process job costing functions for smaller revenue-tier events, ensuring timely and accurate entry of costs against budgets.
Support accrual tracking, reconciliation of prior-month entries, and alignment with Finance on close cycles.
Flag discrepancies and escalate issues to the Operations Manager when needed, ensuring errors are resolved at the source.
Maintain organized project and financial records, ensuring documentation is complete, accurate, and accessible.
Provide day-to-day support to Event Production and Project Management teams, including onboarding new vendors and freelance staff.
Contribute to preparing data for budget reviews, revenue reports, and Production’s monthly financial meetings.
Serve as a frontline resource for Oracle support, addressing vendor, PO, and workflow questions from internal partners.
Ensure consistent use of Smartsheet, Oracle, and related tools to maintain data accuracy.
Identify recurring issues in daily workstreams and recommend adjustments to drive efficiency.
Support testing and adoption of new processes or tools piloted by the Operations Manager and Director.
Act as a resource for internal teams with process, timeline, and system-related questions.
Uphold Encore’s value of Delivering World Class Service by ensuring operational support enables smooth delivery across Production and Venue Ops.