This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
Macy’s Studios is looking for a Volunteer Management Assistant. This position will support the Production Management team in various aspects of volunteer management across the Macy’s Studios Portfolio. The Volunteer Management Assistant oversees a 4000+ person volunteer program through strategic planning of various aspects of parade volunteer communication and registration support, while also supporting a major migration into new systems that will be built. This role also assists the production management team with tasks related to all Macy’s Studios event email support, and project management of creative design assets. The position interfaces with creative, tech, parade leadership, and external vendor partners.
What You Will Do
Oversight of our Macy’s Thanksgiving Day Parade and all other Events volunteer community.
Strategize overall volunteer program, including organizing volunteer events, establishing volunteer relationship, strategizing long-term volunteer planning, and implementing appropriate Production Management support.
Identify and lead volunteer recognition efforts that will drive engagement.
Collaborate with internal partners on colleague engagement in Parade volunteer programs and initiatives.
Assist with outlining volunteer value and support.
Assist with all volunteer communication, including mass email, managing event mailbox, answer FAQ inquiries, responding to mobile app inquiries, etc.
Assist with Parade volunteer registration, including sending applications, reviewing applications, pulling reports via registration site and FileMaker Database.
Develop and implement volunteer recruitment efforts, including company-wide colleague communication and participation programs.
Assist with FileMaker Database management, including data entry, record review, tech support, etc.
Assist with and manage mobile application tool used by volunteer community to elevate engagement and provide an information source to all volunteers.
Liaison with key partner for FileMaker Database and assist with database migration project.
Support day of volunteer experience and work with all Macy’s Studios Areas to ensure proper and clear communication across all volunteer programs.
Provide feedback opportunities for all volunteers through surveys, etc.
Provide project management support for creative design team.
Support production management team with Airtable project inputting and tracking for creative design team.
Assist in organize recap documentation for processes, and creative deliverables throughout each season.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Strategic Planning: Ability to plan and execute volunteer program improvement efforts, coordinate with internal partners, manage vendor relationships, and handle event logistics.
Customer Service: Skill in customer service communication via e-mail, working with internal partners to provide event communication support with colleagues, volunteers, and our audiences.
Communication: Strong ability to communicate clearly and keep others informed, with experience in managing large scale e-mail communication.
Collaboration: Excellent leadership and interpersonal skills to work effectively with creative teams, tech support, and external partners.
Creativity and Strategy: Capability to think creatively and strategically while managing event presentations and video content.
Technical Proficiency: Proficiency in MAC OS and MS Office programs.
Organizational Skills: Skill in updating and organizing event systems, coordinating credentials and tickets, and handling deliveries.
Who You Are
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of related experience.
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. Working July 4th and Thanksgiving Day is expected.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
MARKETING00
