Production/Office Manager

Prism Specialties of North Carolina

5h

About The Position

Prism Specialty Restoration is a national leader in specialty contents restoration, helping families and businesses recover from fire, flood, and disaster. Our NC, Central VA & Tidewater franchise (located in Burlington, NC) operates three specialized divisions — Electronics & Appliances, Textiles & Soft Goods, and Art, Antiques & Collectibles — restoring items other companies would perhaps consider non-salvageable.

We partner with insurance carriers, adjusters, contractors, and property owners to deliver fast, high-quality restoration with a compassionate touch. Learn more at prismspecialties.com.

A Day in the Life

This is a hands-on leadership role for someone who thrives on logistics, problem-solving, and keeping teams on track. You will manage workflow from pack out through final delivery, supervise field and warehouse crews, and serve as the go-to escalation point for clients and staff.

Requirements

• 3+ years of experience in operations, logistics, production management, or a related field — restoration or insurance industry experience is a plus
• Proven ability to lead, motivate, and develop a team
• Previous employee management experience with strong coaching skills
• Solid multi-tasking ability, prioritization skills, and exceptional attention to detail
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint); job management or inventory software experience preferred
• Excellent written and verbal communication skills — professional and compassionate with clients facing difficult situations
• Professional, neat appearance that represents the Prism Specialty Restoration brand
• Ability to stay calm, solution-focused, and decisive under pressure
• Valid driver's license and willingness to travel within the NC, Central VA & Tidewater service area

Nice To Haves

• Bilingual a plus (Spanish)

Responsibilities

• Answer incoming calls and respond to client emails promptly and professionally
• Keep customers informed of job status throughout the restoration process
• Solicit and respond to customer feedback and reviews
• Serve as the primary escalation point for client concerns and quality issues
• Manage the daily production queue across Electronics & Appliances and Textiles & Soft Goods divisions
• Schedule, prioritize, and track jobs to meet turnaround commitments
• Coordinate daily pick-up and delivery routes for maximum efficiency
• Oversee fleet management, vehicle scheduling, and driver assignments
• Collaborate with office staff to meet all production deadlines
• Help maintain an organized, secure, and clean warehouse environment
• Help ensure proper storage, labeling, and chain-of-custody for specialty contents
• Help to coordinate supply inventory, purchases, and vendor relationships
• Help oversee facility maintenance and address facility issues as needed
• Supervise, coach, and develop warehouse technicians and pick-up/delivery crew
• Manage employee training requirements, schedules, and certifications
• Drive team-building and foster a positive, accountable culture
• Track job status, maintain accurate records, and report key metrics to ownership
• Identify opportunities to improve processes, reduce cycle times, and enhance service quality

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Direct access to franchise ownership with genuine opportunity for growth
• Meaningful work — helping families and businesses recover from difficult situations
• A supportive, team-oriented culture that values its employees
• Professional development and training within a nationally recognized brand

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed